IT Infrastructure Support Services

Today, businesses are more dependent than ever on technology. From basic daily operations and business applications, to running services and networks; almost every aspect of a business is reliant on technology. Therefore, ensuring that this technology is up and running correctly is extremely critical.

Innovative Telecom & Softwares provides the services you need to help manage these technological systems and minimize any downtime.

Our support services are designed to help manage the complexity of system and network management. Many companies are not able to provide the required training to their internal resources, and we can help take that pressure off. Our services enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure.

Innovative partners with clients to align IT programs and goals with enterprise strategy to deliver solutions that drive business process as well as improve the availability, reliability and performance of data center, network and security infrastructure. Leveraging our multi-tasked capabilities, our combined expert consulting, integration, support and managed services with world-class customer service to help organizations reduce costs, increase efficiencies and manage risk in their IT infrastructure

Key Capabalities

Warranty Support

Innovative Telecom & Softwares is an Authorized warranty service provider of IBM and Lenovo products.

Innovative Telecom & Softwares is the leading provider of warranty support aimed at increasing customer loyalty while maximizing the lifetime value of our clients' customers. In our continued effort to deliver world-class service to all our vendor's customers, Innovative has established a service capability by creating the most skilled field service team, as well as a network of more specialized engineers.

 

End-user Support Services

Our mission is to lower costs and improve the overall productivity and satisfaction of end users. We provide responsive, seamless and high quality support services by working collaboratively with their IT support areas of our clients.

Service Desk Support: Our Service Desk agents are the first, and single point of contact for internal or external end users seeking hardware, or software technical assistance. Inquiries and request are escalated and owned by the service desk.

They Install, repair, change and perform preventative/corrective maintenance of PCs and related software/hardware. Our on-site team takes care of all activities that would require on site presence; serving also as the second level of escalation for the service desk. Our solutions ensure the customer’s organization is managed on a 24x7x365 model with high availability and security in a healthy environment.

 

 

Remote Desk Support

Businesses today require IT Infrastructure availability 24x7. Organizations are looking towards economical yet scalable models of infrastructure support services, increased ROI and uncompromised delivery quality.

We help enterprises migrate seamlessly to new platforms, as well as deploy and integrate leading industry enterprise management tools that includes end to end virtualization and consolidation of servers, databases and networks. Our IT Service Desk provides support for incidents and service requests and our flexible solutions enable organizations to automate their existing service desk or implement new ones.

Innovative IT Training Solutions

When it comes to maintaining and operating the systems in a data center, companies need an IT staff that is highly trained. With the pace of change in technology, and IT environments becoming more complex, businesses have a constant need to train and certify their IT staff on the latest data center technologies.

Organizations can turn to us for their hardware maintenance and systems administration training as well as storage and security related training - including companies looking to maximize the availability of their critical systems, or realize cost savings by leveraging our self-maintenance support solution and education services.

We offer regularly scheduled training for the following: -

  • Hardware Maintenance

  • Storage Solutions

  • System Administration

  • System Management

  • Tape Libraries

  • Virtualization

  • Security Administrator

​We provide hands-on, practical alternative to traditional hardware and software support training. For further discussion please contact on This email address is being protected from spambots. You need JavaScript enabled to view it.